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Our Newsletter


Shipping & Returns

Returns Policy 

All items can be returned for a full refund if it is in the original unopened package.

Opened packages are limited to an exchange only or store credit.

All returns or exchanges must initiated by the customer within 30 days of purchase.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund, exchange or store credit once we've received and processed the returned item.

Shipping

We ship to all US addresses, including US territories, possessions and US military addresses around the globe.

We ship via the US Postal Service ONLY. We will ship to your PO Box.

Express shipping and overnight shipping is not an option.

Postage is based on weight and package size. Packages under 13 ounces are shipped First Class with a 2-3 day delivery time, packages 13 ounces to 2 pounds shipped Priority mail, also with a 2-3 day delivery time. All packages heavier than 2 pounds are shipped either Priority or Parcel based on economy with expected delivery within 10 business days.

Cancellation

All orders recieved by Az Water Supply are handled either same day or next available business day.

This means a cancellation is limited to the time before it is shipped. 

If item has been shipped, simply return it for a full refund.